Collections - Flag as Sent to Collections

Owned by Former user (Deleted)
Last updated: May 24, 2018 by Shannon Jones

When do we use this?

OperationsCommander has the ability to set a flag on a violation that will allow the violation to bypass the normal collections system. This means that the violation will not be sent to MTO for lookup, be sent a Notice of Impending Conviction letter or be sent to the Provincial courts.

This flag is important to allow Municipal clients to honor a clients request for a trial immediately after receiving the violation. This ticket will now be handled manually when it is sent to court.

For more information about the entire Municipal Collections process refer to this wiki article.

  1. To set the flag, open the violation search page.


  2. Enter the violation that is being flagged. In this case it is TT-10001. Select the ticket # to open the Violation Information page.


  3. Select the Action box and enable 'Flag as Sent to Collections'. Click Ok.