Creating a Support Ticket

Customer support is an email away.  For issues that are non-critical, this guide offers some details related to service levels and available functionality for support.

Service Levels




Monday-Friday 9-5 EST

Monday-Friday 9-5 EST

Monday-Friday 9-5 EST


Launch a Critical Ticket

Only tickets marked "Critical" will trigger the after hours notification process. 

Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion.  

To launch a Critical ticket, please follow the steps below: