Creating a Support Ticket

Owned by Robin Mulloy
Last updated: Jun 04, 2024 by Laurie McIntosh
1 min read

Customer support is an email away.  For issues that are non-critical, this guide offers some details related to service levels and available functionality for support.


Service Levels

Standard

Plus

Premium

Monday-Friday 9-5 EST

Monday-Friday 9-5 EST

Monday-Friday 9-5 EST

 

Launch a Critical Ticket

Only tickets marked "Critical" will trigger the after hours notification process. 

Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion.  

To launch a Critical ticket, please follow the steps below: 

  • Visit http://support.ops-com.com
  • Click on Tickets
  • Sign In (or Sign Up if necessary)
  • Click Add Ticket
  • Fill out Ticket Information. Make sure to complete Priority at bottom of the form. Click down arrow to choose Critical.
  • Add attachments, if required
  • Click Submit to complete the process

                                   



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