User Manual
Search our support documentation
for Administrators (Staff)
Tools / Miscellaneous
- Disable Browser Auto-fill and Auto-Complete
- Editing the Landing Page Messages
- Quick Search Tool Functionality
- System Dashboard
- Using the Database Importer
User Management
- Registering a New User
- User Search
- Unlink User and Vehicle
- Bulk User Type Change
- Merge User
- Bulk Email Users
- Generate Mail Merge
- Vehicles
- Forms Admin (Legacy)
- Forms Documentation (New)
Locker Management
- Locker Search
- Locker Switch
- Awaiting Payment (Lockers)
- Allocate Lockers
- Midnight List (Lockers)
- Locker Troubleshooting
- Locker User Types
- Locker Sales Windows
- Non Returning Users Report
ParkAdmin - Parking Management
- Lot Administration
- Sales Window Management
- Performing Permit Rollovers
- Parking Management Reports
- Managed Wait List
- Permit Search
- Permit Switch
- Releasing a Permit
- Temporary Permit Printing
- Hang Tag Printing
- Access Cards - Search
- Refundable Parking Deposits
- Text2ParkMe - Usage
- Text2ParkMe - Active Permits
- Improve LPR Read Rates
- Viewing and Editing LPR Events
- Apply Temp Permit to User Vehicles
- The Validator - a Parking Validation Utility
- Printing Permit from Home Setup
- Zebra Sticker Printers
- Active Deposit Report
- Pay Station Status
- QR Code Guest Temporary Permitting
- Real-Time Parking Map
- QR Code User Experience
- Selling Permits Using Tablet Kiosks with OPS-COM
FinanceAdmin - Companies and Invoices
ViolationAdmin and Appeals
- Ticket Warnings Explained
- Security PIN on Violations - How is it used
- Manual Violation Entry
- Configure Violations to a Person
- Search for a Violation
- Paying a Violation
- Edit a Violation
- Appeals Report
- Handhelds Devices Settings
- ViolationAdmin - Reporting
- Hiding Zero Dollar Violations
- Cancelling a Violation
- Spoiling a Violation
- Municipal Violations and Collections
- Notice Letter Report
IncidentAdmin
- IncidentAdmin Workflow
- Configuring Incidents
- Search Incidents
- Incident Entry
- Editing Incidents
- Incident Reports
- View Open Incidents
- Dispatch Logs
- Related Occurrences
- View Cameras
- My Incident Tasks
- Incident Checklist
- Filling out the Incident Form (WIP)
Payments and Transaction Flow
- Payment Processing Models
- Types of Reimbursement
- Collections Module
- Hosted Payments
- Permit Purchase by an Admin
- Paying a Violation Anonymously on the Administrator Interface
- Electronic Fund Transfer Configurations
- Payment Adjustments
- Mark Items as Paid
- Failed Payments Report
- Admin Portal Violation Payments with Credit Card
- Payroll Deduction Workflow
- Setting Payment Types by User Type
- Payroll Deduction Report
- Flex Payments
- Banner Report
- Search Payments
- Payment Data Export via Banner SFTP
- Paying for a Violation from the Admin Portal
- Admin Portal Cash, Cheque or Debit Payment
- Admin Portal Permit Purchase with Credit Card
- Payment for a locker from the Admin Portal
- Accepting a Student Account Payment from the Admin Portal
System Configuration
- Roles and Permissions
- Admin User Accounts
- Editing a Username
- Defining User Profile Items
- Email Headers and Footers
- Guide to System Settings
- Shortcodes for Use on the User Portal
- Manage Files
- Administrator Groups
- The Invoice Template
- System Messaging Checklist
- Email Server Communication Errors
- Default Header and Footer for Mobile Readiness and SwiftDeploy
- Content & Designs
- Taxes
Admin Options
- User Setup
- Vehicles Setup
- Parking Setup
- Access Card Setup
- Barcode Setup
- Location Setup
- Violations Setup
- Incidents Setup
- Alarms Setup
- Dispatch Setup
- Distribution Setup
- Resolve Duplicate Report
- History Search
- What Does Purge Old Data Do?
- Purging Incidents from OPS-COM
- Deposit Options
- View System Task Logs
Plate and Vehicle Alarms
Reports Overview
People Alarms
Generic Alarms
Retrieving Uploaded Files
Active Vehicle Report
Athletics Module
Resetting an Administrators Password
Public-Facing Lot Pages
for Enforcement (Android)
Locate Application Version
Handheld Training
Device is in Preview Mode
Testing Your WIFI Connection
Search Vehicles
Violations and Chalking
Plate Capture Using Handheld
Reprint Violation
Permits Search
LPR Scanning
Updating Incorrect LPR Reads
System Settings
- Setting Device to Auto-Update
- Reset Settings for OPS-COM for Android
- Displaying Towing Charges on a Violation
- OPS-COM for Android Admin System Settings