Edit a Violation
When do we use this?
Administrators can edit existing violations to make changes to the information or to cancel tickets, grant appeals with reduced fines or uphold appealed violations. However once the user has paid for a citation, they must use the violation notes to add further commenting or to adjust the comments that were entered before the transaction.
Searching for the Violation
Follow the steps to search for a violation - Search for a Violation as an Administrator
At the bottom of the Violation Search screen, the returned records will be displayed.
Getting to the Violation Information
Click the TICKET# to open the Violation Information window.
A new window will appear with the Violation Information. You can edit the violation from the Edit button at the top right, or by using the Action dropdown menu.
You will be taken to the Edit Violation Information window.
Editing the Violation and Important Information
IMPORTANT
APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS.
Violation Notes can be used for further comments. If the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain
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