Support Agent Notes

Support Notes

It is a common issue for users to accidentally miss their sales window end dates which stops them from performing this rollover. To do this as of 2020 we require development to extend their previously archived sales window for them by a few days so that they can go in and perform their rollover without any problems.
When looking at the system tasks for rollovers you may see the task status as complete yet the task shows it has never run. This indicates a rollover has been attempted with no permits available to roll over.
When trying to release permits from a sales window that expired, it seems to show you that the permits can be released until you go onto the sales window page and only then does it trigger the script to check for active sales windows. After they do that and go back into the permit search or anywhere that they can release a permit they will see that this option has disappeared.
If the rollovers are stalling, first, check to make sure that the scheduler is enabled by calling /api/?api=scheduler on the test site. We can do this by using the browser dev tools (F12) and looking at the scheduler.php JSON response. This can be found under the Network tab of the dev tools after calling the api scheduler script mentioned above.
If you are trying to rollover more than 900 permits at a time the report will prevent the remaining permits from being rolled over since there is a limit on PHP preventing it from completing large rollovers. In this case, the user can select a lower number of permits to perform the rollover and come back and complete the rest. Admins need to make sure that when they come back to complete the second rollover than they aren't selecting users that have already been rolled over. For more information please see Projects2cd5be47-4b47-371a-a141-44aeb050c749OC-6803

Test Plans

https://tomahawk.testrail.net/index.php?/cases/view/138

https://tomahawk.testrail.net/index.php?/cases/view/4359

https://tomahawk.testrail.net/index.php?/cases/view/172

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