Cancel Transaction
- Cancel a transaction before a payment is processed
When would you cancel a transaction
- User decides not to follow through on a promise to pay
Note:
- Items in the transaction are released back to the system
- The promise to pay is removed from the user (user no longer owes money)
Adjustments
- Alter the cost of an item after it has been paid for
- Alter the value of a transaction after it has been paid for
When would you apply an adjustment
- User was charged too much or too little for an item
- User is being refunded part of a transaction (ie. not longer using item; pro-rated refund)
- Adjustments can be positive or negative
- can also be considered refunds, but full transaction refunds are a different option
Note:
- Items are not released back to the system
Refunds
- Item is (or items are) returned after it has been paid for
- Transaction needs to be cancelled after it has been paid for
When a transaction has been paid for and processed, a refund can be used to reverse the transaction
- User has decided against the purchase
- Transaction is totally incorrect and it is easier to start over
Note:
- Transaction items are released back to the system
- If there is more than one item in the transaction, all items will be reimbursed and all items are released back to the system. If only one item needs to be refunded/reimbursed, do an adjustment and release the item separately.