Service Levels
Standard | Plus | Premium |
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Monday-Friday 9-5 EST | Monday-Friday 9-5 EST | Monday-Friday 9-5 EST |
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Launch a Critical Ticket
Only tickets marked "Critical" will trigger the after hours notification process.
Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion.
To launch a Critical ticket, please follow the steps below:
- Visit https://ops-com.com/contact-us/support-and-help-desk/
- Fill out the "Critical Requests" form
- Click Submit to complete the process.
