Service Levels
Standard | Plus | Premium |
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Monday-Friday 9-5 EST | Monday-Friday 9-5 EST | Monday-Friday 9-5 EST |
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Launch a Critical Ticket
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Only tickets marked "Critical" will trigger the after hours notification process. Please note, Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion. |
To launch a Critical ticket, please follow the steps below:
- Visit https://ops-com.com/contact-us/support-and-help-desk/
- Fill out the "Critical Requests" form
- Click Submit to complete the process.
Related Pages
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Providing Frontline Client Support CMS Support Policies & Processes We are now using Hiver to deal with support. The support link listed above redirects the user to a form on our public web site. Service Desk has been removed, the project remains in Jira but will be inaccessible to most clients. Jira links can still be supplied to clients when an issue is moved from Hiver (Gmail) to Jira. Be sure to cross link so that each can be easily found. |