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Violation Entry allows administrators to enter violation details manually after a paper violation has been issued by a Patrol Officer. |
1. Hover over the Violations icon and click 'Violation Entry'.
2. The 'Enter Basic Violation Information' screen is displayed. Enter all known information in the fields provided.
Entering a Violation
Hover over the Violations icon and click Violation Entry.
The Enter Basic Violation Information screen is displayed. The numbered fields are explained below:
#1 - Spoiled - This is used to cancel a manual ticket. This allows incrementally numbered paper violations to be accounted for.
#2 - Auto Generated - Ticket numbers can now be Auto Generated if this checkbox is enabled.
#3 - Warning - All violations can now be issued as a warning by enabling the 'Warning' checkbox. You will no longer pick 'Warning' as a Ticket Type.
#4 and #5 - Vehicle or Person - If you have the features enabled you can issue a violation to a Vehicle or a Person.
Enter all known information in the fields provided. Click the Search Vehicles button to find vehicle information by the license plate or VIN number. You can choose a vehicle or add a new one from the Search area. There are a number of actions you can take from this screen.
- If you click the Plate number, you will select the vehicle.
- If you click the Pencil
you can edit the vehicle details
- If you click the Permit you
- If you click the Red Flag, you can view Alarms related to this individual. Note, this will only be available if you have the Alarms features enabled.
- If you click the Red Alerts button, you can see the Incident Alerts associated with this individual. Note, this will only be available if you have the Incidents features turned on.
After you have selected the correct fields click the Enter Violation button to proceed.
Entering and Confirming Violation Information
The Enter Violation Information screen is displayed. Allowing the Administrator to enter more details about the Violation.
Click the
Record this Violation
button. The
Confirm Violation Information
screen is displayed. Verify the details are correct and click the
Information Correct
button to save the violation.
5. The 'Violation Entry Complete' screen is displayed.
Detailed Definitions - Violations
Spoiled - This is used to cancel a manual ticket if an officer has started to write a manual violation and then VOIDS it. This could occur when an officer makes a mistake on the ticket or the person at fault comes back to their vehicle and moves it. The violation is marked "Spoiled" as paper violations are incrementally numbered and must be accounted for.
Multiple Offences - An administrator can add multiple Offences to a single Violation (ticket).
Next Steps
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Keep in mind that if the discounts have not been applied to the offence item or are turned off at the time you are associating the offence to this violation, that you will not see the discount until you turn it back on and update the violation information. This video shows you how you can go about updating violations so that there are now discounts associated with them:
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Violation Entry Completed
Once you have submitted the violation the Violation Entry Complete screen will appear where you can choose to print, view, search violations.
Manually Entering Hard Copy or Anonymous Ticket
Searching a vehicle that does not exist in the system will allow you to write an anonymous ticket to that plate or to transcribe hard copied tickets with no users. The user can then navigate to the login screen and pay for the ticket using OPS-COM Quick Pay/Guest Payments without logging in.
Violation Entry Video
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