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Useful for when several incidents are all related in some way. How these are linked and managed are done elsewhere.
TODO:
Checklist
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Checklists
Some incidents require a checklist to be filled out prior to closing or requesting the incident be closed. The subcategory is what defines this requirement:
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To view the checklist, the admin must have one of the following permissions: View All Incidents or Incident Administrator.
When the issue is still open, a warning will appear:
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Then they can fill out the details and depending if they have the right permission, close or request the incident be closed:
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Tasks and assignment
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Case Manager assignment
To assign an incident to a case manager, the admin editing the report must have the permission “Assign Incident To Case Manager” or they must already be the case manager.
Further to this, to be able to be the case manager, only the admins with the permission “Is Incident Case Manager” or “Is Incident Shift Manager” will be available.
In the above example, Maximillion Smith is not the case manager, nor do they have the assign permission so they can only view who is assigned the case manager role.
Primary Investigator assignment
Similarly with Primary Investigator, the admin must meet one of the following criteria:
Permission: Edit Incident Tasks
Permission: Is Incident Shift Manager
Permission: Assign Incident To A Different Investigator
Role: Is the case manager for this incident
Scenario: No Primary Investigator is selected and they have the permission Assign Incident to An Investigator
Only admins with the permission “Be Assigned Tasks Directly” will be available.
In the above example, Max has the permission Edit Incident Tasks and therefore can change the primary investigator.
Editing Tasks and Comments
If the admin is:
Permission: Edit Incident Tasks
Permission: Is Incident Shift Manager
Role: Is the primary investigator or case manager
They can add and edit tasks. They can also edit the text in the task.
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If the admin does not have the permission, but is assigned to a task either directly or they are part of the task group, they get the reassign option as indicated above.
TODO:
Use of Force
Side Buttons and their permissions.