Viewing an Incident
- Paul Warren
- Justin G
You can get to the view incident screen from multiple areas. Searches, reports, links from other places.
Once there, you can view something similar to this:
Viewing Permissions
To view the page, you must have one of the following permissions:
View All Incidents
View Incidents - Self
AND you must be one of the following:
The reporter
Primary Investigator
Case Manager
Be on a task group that’s assigned in the tasks
Be assigned directly to a task.
The edit option is only available if you have one of the following permissions:
Custom Permission - Open All
Edit Incidents
View Incidents - Self
AND you are the reporting admin
AND the incident is Open
If the incident is locked and the admin has the permission "incident_admin" - Incident Administrator, then they can view the lock reason.
If the admin has the permission: View/Edit Confidential Information, they can see a Confidential Info section near the bottom above files.
Dispatch Logs
Anyone who can view the incident can view the dispatch logs. To add or drop dispatch logs from this incident, the admin must have the permission: “Add/Drop Dispatch Logs.”
Linking dispatch logs can be done from either the dispatch entry screen or from the link Log button:
Dropping a log can be done from the Dispatch Logs tab. It will prompt the admin prior to dropping the log:
Linking People
The show more section will show all the extended details about a user that isn’t on the screen above:
Linking Other Items
Linking other items such as vehicles, missing property and violations can also be done from here. There’s less information to show than with users.
Related incidents can be viewed here.
Useful for when several incidents are all related in some way. How these are linked and managed are done elsewhere.
Checklists
Some incidents require a checklist to be filled out prior to closing or requesting the incident be closed. The subcategory is what defines this requirement:
To view the checklist, the admin must have one of the following permissions: View All Incidents or Incident Administrator.
When the issue is still open, a warning will appear:
Then they can fill out the details and depending if they have the right permission, close or request the incident be closed:
Tasks and assignment
Case Manager assignment
To assign an incident to a case manager, the admin editing the report must have the permission “Assign Incident To Case Manager” or they must already be the case manager.
Further to this, to be able to be the case manager, only the admins with the permission “Is Incident Case Manager” or “Is Incident Shift Manager” will be available.
In the above example, Maximillion Smith is not the case manager, nor do they have the assign permission so they can only view who is assigned the case manager role.
Primary Investigator assignment
Similarly with Primary Investigator, the admin must meet one of the following criteria:
Permission: Edit Incident Tasks
Permission: Is Incident Shift Manager
Permission: Assign Incident To A Different Investigator
Role: Is the case manager for this incident
Scenario: No Primary Investigator is selected and they have the permission Assign Incident to An Investigator
Only admins with the permission “Be Assigned Tasks Directly” will be available.
In the above example, Max has the permission Edit Incident Tasks and therefore can change the primary investigator.
Editing Tasks and Comments
If the admin is:
Permission: Edit Incident Tasks
Permission: Is Incident Shift Manager
Role: Is the primary investigator or case manager
They can add and edit tasks. They can also edit the text in the task.
If the admin does not have the permission, but is assigned to a task either directly or they are part of the task group, they get the reassign option as indicated above.
TODO:
Use of Force
Side Buttons and their permissions.