There are many options to be setup before you go live with OPS-COM. Your Account Executive will be coordinating the gathering of the following information. Please fill in the worksheets below and email them to support@ops-com.com
If you have any questions or concerns you can contact your Training Coordinator at any time by emailing support@ops-com.com
Graphics and Images Required
The following information is required to complete your setup. This information will be placed on the End-User portal. Please add the file names to the worksheet below and email the images and the worksheet to support@ops-com.com
User Setup
Your Account Executive will help you determine what user types may be useful for you to setup and what the rules appropriate to those users may be. For example, you may want to allow Full-Time Students to park in different lots than Part-Time students. User Types will lay the groundwork for you to do this. Once you have decided what types you will be using, you can use this wiki article to set them up.
You will also need to decide what information you will require when a new user creates a profile on your system. Refer to this wiki article for setup information.
You will also need to setup the Vehicle description information and your locations.
ParkAdmin Setup
A powerful aspect of OPS-COM is the ability to setup Virtual Parking lots and segregate them into Lot Groups and Zones. You will also have to give consideration to the types of permits and the rules for each permit type that you would like to use. For example, you may want to allow for permits that are sold daily or monthly.
Your Training Coordinator will discuss this in detail with you. Before discussing it, review the information in this section of the wiki .
ViolationAdmin Setup
ViolationAdmin uses innovative mobile technology to efficiently track, manage and record violations to support your parking environment. To setup this module, you will be required to a number of tasks. These tasks are listed below.
Proof and order your Violations stock
Your Account Executive will be in contact to ensure you are getting the correct tickets and that you approve the design. This can have a long lead time and should be done quickly. If you are sourcing your own Violation stock please ensure you allow yourself 4-6 weeks to have them printed and shipped to you.
Input your Offences
OffenceAdmin allows Administrators to add, remove and edit the offences that are used to issue Violations. Fine amounts are set and the discount for each offence is administered here. You must populate your Ticket Type groups and your corresponding offenses. For information about this refer to this wiki article.
Setup your Handhelds and Printers
If you have purchased the hardware through the OPS-COM team, we will ship them directly to you with the software pre-loaded and the printer's paired. If you have sourced them yourself, you will need to follow the instructions in the wiki articles to complete the setup of your Android handheld units. You will also need to use the instructions in the wiki articles below to setup and pair your printers.
- Using your Google Account supplied by OPS-COM
- Setting Up your Handheld Units for the First Time
- Setting your Android for Auto-Updates
- Ticket Creation Settings
- Setting up your Ticket Footer
- Printer Setup
Your Training Coordinator will go through using the handhelds but it is beneficial to work through the Android Handheld Wiki to make the training more meaningful for you. In particular it is important to familiarize your self with the Best Practices for OPS-COM Android wiki article.
System Messaging & Template Setup
Your Account Executive will guide you through setting up the various system messaging in OPS-COM. For now, download the document below and use the sample information to create your own messaging. If you have the messaging ready it will be a simple cut and paste to update the OPS-COM Message settings.
Setting up Invoice Templates
OPS-COM will allow you to prepare/send invoices for permit purchases. The Invoicing feature is used to simplify the monthly billing/invoicing process for bulk payment of permit purchases. For more information about setting up your Invoice Template refer to this wiki article.