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When do we use this?

When A violation is issued it goes through a scheduled life cycle. This article will explain the process involved in the lifecycle of a violation. Included in the process at day 15 is the interaction with MTO (Ministry of Transport Ontario). It is important to note these violations would be issued to a vehicle and plate number. Unless this driver is a registered user in the OPS-COM system the actual owner of the vehicle would not be known.

The process flow of a violation from the day it is issued, is as follows:

  1. Ticket is issued with 7 days to pay during which the fine amount may be discounted. (Discount applied may vary depending on the violation type)
  2. On the 8th day, the fine is no longer discounted
  3. Weekly, all tickets that have reached their 15th day of non-payment should be sent to MTO to do a  lookup of relevant info.
  4. Once the MTO information comes back to you, letters of impending conviction indicating if the ticket continues to be unpaid it will be sent to the courts to handle.
  5. If the violation is still outstanding on day 65 after it's issue date it will be sent to court and an additional court fee is applied to the violation.
  6. When the court has settled the matter it will send a report back to the parking manager to let them know what the outcome was. OPS-COM Admins can use the report for information to process the payment on the violation.

Let's take a closer look at the process. Up to the 15th day the violation is following the typical rules of OPS-COM. We will start the process at day 15 when the process where interaction with MTO begins.

  1. The admin will run a weekly report to determine if there are outstanding violations in the system that have passed the 15 mark. This would be done using the 'Vehicle Lookup Export' in OPS-COM.

    To get to the Vehicle Lookup Export go to the Violations Menu and hover over Collections. Then click on Vehicle Lookup Export in the drop down list.


    The Vehicle Lookup Export Tool opens.

    In our example the search parameters are:
    Number of violations
    Vehicle Province or State
    Issue date or by due date
    Date range

  2. This search returns 3 results. To generate the required report click on Send For Lookup (MTO).



  3. A text file will be generated with the filename as SentToMTO-XX-XX-XX.txt where the X's are the date stamp (SendToMTO-18-01-30.txt)
  4. Here is a small sample of what the text file will look like. Do not worry if it looks unformated or foreign. The file is set up in a custom format for MTO.

  5. The files is sent to MTO to be editied to include missing information such as registered vehicle owner's name and address that will be used to send out Notices of Impending Conviction. The returned document will look like the following:

  6. To import this information into OPS-COM Go back to the Violations Menu, hover over Collections and click on Vehicle Lookup Import.

  7. The Vehicle Lookup Import file selector tool opens. Click on choose file and navigate to the file you wish to select for import.

  8. Click on import. The following confirmation screen will appear.

  9. Once the information is imported you can now send out Letters of Impending Conviction. To do so go  to the Letter Report now to see all your Tickets have information from MTO.

    Need screen shot that makes sense here.

  10. The next milestone is when the ticket still remains unpaid for 65 days. It would then be sent to the courts to collect. To do so, go to the violations tab, hover over collections and click on Send to court from the drop down menu.

  11. In the resulting Court Requested Conviction Export screen select Court Requested Conviction Fee to add the court fee to the violation.

  12. The system will generate a report in text format that would be sent to court.

    ---Need screen capture that is cleaned up. Presently our sample data is real data from Perth.---

  13. When you look one of these violations that was sent to court you will see that the CRC fee has been added.

  14. Now we will assume we have gotten back a report for the court that this ticket is paid. We need to flag them in the system as paid. You run this under collections as well. Choose "Flag as Paid by Court". 

  15. Pick your date range and click search. My ticket 7/1906 is shown. See example below:



  16. Once you click on Flagf as paid the violaytion record will show the item as processed in the user's profile.



  17. Additionally, when you now look at the vehicle information for this violation the MTO information will have been purged from the system. Note the vehicle shows No Associated Drivers.



















 

 

 

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