Introduction

Municipal clients located within Ontario have specific processes for violation offences to be sent through. The two relevant processes are the POA (Provincial Offenses Act) and the AMPS (Administrative Monetary Penalty System). Municipalities will prescribe to one process or the other.

OPS-COM supports most aspects of the POA process and is considered as a Permitted Recipient under ARIS rules. The POA process is used when a violation is given to a vehicle that has no user information present within the system.

This process involves sending out vehicle data to the transportation authority (MTO) to receive additional user information, so any outstanding violations on the vehicle can be sent to court for collections.

This article will explain the process involved in the life-cycle of a violation for one municipality in Ontario, including interactions with the Ministry of Transportation (MTO) and the Ontario court system.

It is important to note these violations would be issued to a vehicle by license plate number. Unless the driver is a registered user in the OPS-COM system, the actual owner of the vehicle would not be known.

A client must be setup beforehand to use the MTO Lookup and the Court Requested Conviction status and workflow. This could require custom development fees to handle the client’s setup. Currently, this process is only available for use within the Ontario court system.

In addition to the OPS-COM setup, the client must work with the MTO to become an Authorized Requester of the MTO information. The process can be started by contacting ARIS@ontario.ca and requesting a RAW data account.

Please contact your sales representative for more information.

An Example

For this example, our Municipal client has the following violation life-cycle:

A violation is issued with 7 days to pay during which the fine amount may be discounted.
On the 8th day, the fine is no longer discounted.
Weekly, all tickets that have reached their 15th day of non-payment are sent to MTO to do a lookup of relevant driver info.
Once the MTO information comes back, we will have driver info, including address and driver's license number, to store temporarily in our database. Notices of impending conviction (NIC letters) can be issued to drivers who have not paid their violations. This is done using the letter report. If something happens during the letter report that prevents you from downloading all the notice letters, they can be re-downloaded from the violation information window.
If the violation is still outstanding on day 65 it will be sent to court and an additional court fee can be applied to the violation. A file can be generated that is compatible with the Ontario Courts System if upload is available. In addition, a summary file can be generated to include all cases submitted to court in a particular timeframe.
When the ticket has been paid the Court will send a report back to the parking manager to let them know what the outcome was. OPS-COM Admins can use the report for information to process the payment on the violation.

Important Note about MTO Information

ARIS rules dictate the use of MTO information, requiring the information from the MTO is only temporarily stored within the OPS-COM system.

Once a violation has been cancelled, paid, or sent to collections, all information from the MTO related to the violation will be purged from the system.

Starting the Process

Up to the 15th day, the violation is following the typical rules of OPS-COM. We will start the process at day 15 when the interaction with MTO begins.

The admin will run a weekly report to determine if there are outstanding violations in the system that have passed the 15 day mark. This would be done using the 'Vehicle Lookup Export' in OPS-COM.

This page can be found by following this menu tree:

Violations → Collections → Vehicle Lookup Export

Vehicle Lookup Export Tool

The Vehicle Lookup Export Tool opens. In our example the search parameters are:

Minimum number of violations
Vehicle province or state
Issue date or by due date
Date range of the lookup

Send for Lookup

This search returns 3 results.

To generate the required report click on Export.

Notice there are various formats for this export:

Aris Raw Data Account: Used if you are an ARIS client using raw format lookups
Aris Abstract Account: Used if you are an ARIS client using abstract format lookups
Send to Collections: Used to send a report to a typical collections agency outside of the MTO process

A text file will be generated with the filename as SentToMTO-XX-XX-XX.txt, with the Xs acting as placeholders for the timestamp at the time of file creation.

MTO Processing

This section details the MTO export and import back into the OPS-COM system process.

MTO Export File

Here is a small sample of what the exported text file will look like.

The file is formatted in a custom format required for the MTO to lookup driver information.

MTO Response File

The file that is returned from MTO Lookup will include driver information such as the registered vehicle owner's name and home address.

This information is temporarily stored in the OPS-COM system. As governed by ARIS rules, the information will be purged from the system after it is no longer needed.

The document return from the MTO will look like the following:

Importing the MTO Response File

To import the information received back from the MTO into the OPS-COM system, navigate to the vehicle lookup import found under the menu tree:

Violations → Collections → Vehicle Lookup Import

The Vehicle Lookup Import file selector tool opens.

Choose the file that came back from MTO and navigate to the file you wish to select for import.

Click the Import button.

A confirmation message will appear in the top right of the page.

Generating Notice Letters

Once the information has been imported, the data will be used to populate any missing notice letter information.

Violations that have had MTO information associated to them can be viewed from the Letter Report page.

For more information on this process, refer to this article: https://ops-com.atlassian.net/wiki/x/JIBZB

After the notice letters have been printed, they must be sent to the drivers of the vehicles by mail.

Sending to Collections

If the ticket still remains unpaid after the notice letter has been sent, it is eligible to be sent to the Ontario court system for collections.

The page can be found under the menu tree:

Violations → Collections → Send to Court

The number of days since the violation was issued can be specified, and violations that have not been issued a notice letter can also be included.

An admin fee can be added to the violation on export.

Some municipalities have a fee and some do not.

The page will then generate a file to be sent to the Ontario court system, named in the format of SendToCRC-XX-XX-XX.txt, with the Xs acting as placeholders for the timestamp at the time of file creation.

It will look something like this:

Generating the Ontario Court Report

The report generated by the system is in a format specified by the Ontario court system for processing, and must be customized for each municipality.

A file can be generated and exported to Excel, containing a summary of all violations being sent to court in a particular time frame.

Important Note

It is important to configure OPS-COM with custom information in order to identify the client’s organization specifically in the export to court report.

For each client sending information to the MTO, there are 4 codes required by the Ontario court system that must be put in place.

NOTE - The client must request a RAW Data account from MTO to use this procrss. This system will not work otherwise.

Case Court: starts at character 3 - a 4 digit number
Case Jurisdiction starts at character 7 - a 3 digit number
Agency Code: 3 alphanumeric characters followed by 3 numbers (Looks something like BYL123)
Disbursement Code: 1 alphanumeric character followed by 2 numbers (Looks something like M123)

To set these codes up within the site, go to System Settings and select the Collections Component.

Enter the values in the designated fields, and then click on save settings.

For municipalities using the extra-detailed version of the notice letter where one notice is sent out for each violation rather than in bulk, the "Include All Unpaid Violations" setting must be disabled.