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Info
titleWhen do we use this?

The admin has the ability to make payments from the web app. Typically this would occur when a patron presents themselves at a Kiosk or Parking Office to pay for a permit either already reserved through the user side or simply making an onsite purchase.

Please NOTE - Paying with hosted payments is limited to the User Portal. If credit cards are accepted by your counter staff, you will process them separately through your pin pad and record them in OPS-COM manually.

Table of Contents

Info
titleWhen do we use this?

The admin has the ability to make payments from the web app. Typically this would occur when a patron presents themselves at a Kiosk or Parking Office to pay for a permit either already reserved through the user side or simply making an onsite purchase.

Please NOTE - Paying with hosted payments is limited to the User Portal. If credit cards are accepted by your counter staff, you will process them separately through your pin pad and record them in OPS-COM manually.

Paying a Violation with Visa

Log in with your admin credentials on the admin side.
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 Navigate under the violations tab to the search tab.
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Type the ticket number into the search text box.
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 In this case we looked up ticket TT-10016 and found that it belongs to user jsmith with a plate that is ABC123.
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 Click the Ticket #  and you will be brought to the Violation Information tab
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Afterwards click on the actions tab and click on Make Payment.
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 This will bring you to the user's payment page so you can process said violation.
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 In this case you want to deselect any other objects that are not being paid for at the moment (in this case the permit) and click proceed to payment.
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 This brings you to the checkout page where you have three ways you can handle this detailed below.
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This is when a person comes into the office in order to pay for this permit in cash.

Click on the drop down menu in order to pick

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Paying With Visa

This is used when the customer chooses to pay with Visa.

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Credit Card, MasterCard or Visa. In this case we're going to use Visa.

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 It will bring up the proper options for you to enter in credit card information and click 'Submit Payment Information'
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This will bring you to a payment type confirmation page, to continue press the 'Confirm Payment Information' button
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 The payment processes.
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Then you get brought to a transaction details page

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Paying with Visa (External)

This payment type is used when the customer chooses to pay by credit card at the parking office where a pin pad or cash register is used.


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Support Agent Notes

-Its important to note that payments that occur seconds after 11:59pm can sometimes appear on our clients payment portals the next day at 12:01. For example, it could show as 11:59pm on Oct 27th on our system but show as 12:01 Oct 27th on our clients payment portal. This is because the payment could be submitted and take time before its actually processed by the Hosted Payment provider.