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The Merge Vehicles option is used to combine two vehicles into one vehicle.  It can also be used when a Vehicle has outstanding violations and a User has added the vehicle (with violations) to their account.

This will associate the vehicle to the User and bring along all the violation history to the User.

Table of Contents

Merge Vehicles Menu Option

Hover over the User Management icon and then Vehicles. Click Merge Vehicles.

Merge Search

Enter the partial or full vehicle plate information or the VIN number of the two vehicles that you want to merge and click the Search button.

Merge Selection

Select the secondary vehicle(s) to be merged (left) and select the primary vehicle to be merged into (right). Click the Merge button.  

Confirm that you want to merge the vehicles.



A confirmation screen will appear when the merge is complete.

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Support Agent Notes


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This document describes information on reversing an accidental merge form an admin. 

Support Notes

  • Admins are not able to merge vehicles using Internet Explore. This results in the admin clicking the Merge button and nothing happens. Supported Browsers: Microsoft Edge, Chrome, FireFox, Safari (Macbooks Only) 

How This is Possible?

As this action requires a database restore and then a cherry-pick of the details to revert the incorrect merge, the data should be confirmed to ensure that the data is correct and as expected.

Essentially the user record was overwritten with the user details of the "merged" user.  This keeps all the links, and updates the user details to match the details that you are expecting.  Again, because this is not a full data restore and is instead a restore of selected elements please take a minute to ensure that the record now appears as you expect.

What gets Removed?

When a merge is completed, most profile details are removed from the current data's state. However, as mentioned above this can be recovered.

What Gets Merged?

The merged items include 

  • Vehicles 
  • Violations
  • Permits
  • Lockers
  • Items awaiting Payment


Required Permissions

In order to perform a vehicle merge the admin must have Edit Vehicle Information selected under the User Management role.