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OPS-COM Wiki and Training
The OperationsCommander parking and security wiki is a growing wealth of information about using our software and how to apply best practices in a busy security office. Before you schedule training, it would be very helpful to review the wiki. To assist with your transition to an improved operational model, or to just see how parking management can be made easy we have organized this WIKI into Training Modules that users can go through at their own pace. The Training Agenda is available here. Contact your Training Coordinator by emailing support@ops-com.com if you have any questions.
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Process Information Gathering
After contract sign off, your Account Executive will email you a file with we will require answers to several key questions about your current business processes. You will be asked about your Parking and Enforcement environments, staff levels, user types etc. Any information we know about your setup will already be filled in. The setup call cannot be scheduled until these answers are made available to your Account Executive. An example of the file is attached below. It is called SetupHomework.docx.View file
Custom Integrations and Development
You may have included in your contract some custom development or integration pieces. These will be scoped out with you during this time as well. For clients who are looking to integrate OPS-COM with Banner, Workday, SSO systems, T2 terminals, CALE devices, or others, please refer first to Integrating with OPS-COM in Related Pages. It will help you understand what we may require from your team in order to get this done as smoothly as possible.
Data Import
If you have paid for, or are being quoted for, doing a data import, we will work with you to ensure the data is provided to us in a format we can import. A sample .csv file can be found on that page that will help ensure you are mapping your data to the correct column headers. Each import is unique and not all data can be imported. This will be assessed with a support representative and a quote will be provided to you before proceeding.