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Send Troubleshooting Log Overview
From time to time OPS-COM support personnel may request you send a log file to us so that we can better assist you. The log file sent allows us to view the data logs the handheld stores when any operations/functions are performed on the handheld itself and generally helps us determine what may be causing issues.
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Log files are normally automatically uploaded to our server for later review once they have become more than 1 day old. However, this assumes the handheld is online and performs a successful synchronization at some point after any log files on the device are older than 1 day. For example, logs created on Monday should be uploaded to our server Tuesday around midnight, assuming the handheld is online and synchronizes Tuesday around or after midnight. |
Send Log to Tomahawk
To send the log to perform the following steps.
Login to the Android app and select Replication Status from the main menu:
Select the additional options dialog icon along the top right of the replication status area (1), then click Send Log to Tomahawk (2):
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If you don't see the 3 dots as shown below you may have a tablet that has an "overflow" button on it which is usually located near the home and back button. Look for and click the one that appears to be 3 lines/dots for additional context settings. |
About Panel Log
The log can also be reviewed on the About panel.
Logs On Device
Logs may also be accessed on the device through a USB or wireless connection.
In this case, the log can be copied and sent through email.
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Production \\192.168.2.7\SharedStorage\OPSCOM_logs\VIOLATIONS Preview \\192.168.10.32\Papertrail logging is not a full log of activity and issues, but can be helpful to understand if a handheld is connecting and as a general overview of client activity. Note: Handhelds push old logs to the server when they sync. They will not push the log for today, but will push any older logs. When a user pushes their log to Tomahawk it forces the device to push the current or today's log. To view logs you can click the link in papertrail: OR Go to Digital Ocean → Spaces → ops-com |