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This article will walk you through how to use Generic Alarms. These types of alarms are created based on the incident number or device that gets passed to the API that triggers the alarm. An example of when these alarms could be useful would be for stolen devices, property, etc.device alerts from Cisco Prime software, or ITS-NetworkingAlerts system. 

If you call an alarm with the same incident within 30 minutes of the first alarm, it will be rolled up into a dispatch log. 

Table of Contents


Setting up Alarm Permissions 

Before admins can use alarms in the system they will need to have the proper dispatch permissions added to their administrative role. 

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Select the permissions you wish to add to the role and click Save Permissions at the bottom when you are finished. 


How Generic Alarm Alert the System