Why is there a Primary Driver
The Primary Driver will receive communication from the system such as violation notices. There is a nightly script that runs which will designate primary driver to any vehicle that has been added to the system.
If there is no Primary Driver on a vehicle when an appeal is launched, the person launching the appeal will be automatically designated as the Primary Driver.
Who is the Primary Driver
To access and edit the Primary Driver setting for a vehicle. Go to the user's profile and view thew vehicles tab.
or any vehicle that has more than one driver associated, you will see a list of users.
The current Primary Driver is indicated in bold text.
Edit a Primary Driver
To edit the Primary Driver information click on the Plate link to access the Edit Vehicle screen.
In the Edit Vehicle popup screen you will see the primary driver field.
This is a drop down menu that allows you to select one of the associated drivers as the Primary Driver.
Click on the field to access the drop down list. In our example here we are switching the primary driver from Michael Ashbury to Patricia Birch.
Once you have selected your preferred Primary Driver click on Update Vehicle to save your choice.
Notice now that the listing has Patricia Birch as the Primary Driver.
Troubleshooting Tip
In some rare cases there are legacy records that might have multiple Primary Drivers associated to the same vehicle. In cases like this, you can resolve the issue by going through the steps described above.
By setting the Primary Driver through this tool the system will take the latest selected driver as the preferred Primary Driver and remove the designation from any other driver in the system.
Signs you have two Primary Drivers
If there are two or more Primary Drivers designated for a single vehicle it could cause violations to appear duplicated in the payments screen. If you are experiencing duplication in violations please check the Primary Driver status for the vehicle as a first step to resolving the issue.
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