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As an example when creating a violation, it appeared as 2-001017-12. The actual internal ticket number is 2-001017, same format as it has always been. If you search violation 2-001017 in violation search it will appear as 2-001017.
Additionally, if someone did type in the ticket number and PIN (2-001017-12) it would return the same ticket.
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The PIN is only used when appealing tickets if the user isn't logged in. As an example, you can see the "Appealing a Ticket" box on the login screen here.
The pin PIN is used in that box to give some protection from public users just looking up sequential ticket numbers.
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Once you click check you will be presented with a screen that allows you to appeal or pay the ticket.
Notice when the record of the ticket is found it does not include the PIN.
Removing the Pin
- If you wish to remove the PIN from the printed ticket, this can be done from the System Settings.
- Look for Violations in the list of settings on the left:
- Click on Violations to view and edit the settings for violations. By default the setting for including a random PIN number to the ticket number when printed is set to on.
To remove the PIN ensure that the Include Random PIN on Handheld Tickets is toggled off.