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Connectivity issues stemming from dead spots in your Wi-Fi coverage can affect the flow of data from the handheld Android units into the OPS-COM system. |
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- On startup of the app a sync is performed automatically provided you have connectivity. If you have poor connectivity, OPS-COM will show an error and will not allow you to login.
- On logging out of the app the unit will run an auto-sync. Be sure to log out properly for this to happen. Simply putting the app in the background will not run the sync. NOTE: Be careful not to close the app or power off the unit if the app is running in the background.
- Upon return to the main menu screen the system is programmed to perform an auto-sync after 30 second of idle time. It's important to remember autosync is a precaution put into effect to ensure syncing happens when an officer has not done a sync in a while and the unit is idle. With a setting of 15 minutes, the unit would have to be idle for 15 minutes. if you have any use of the tablet in that time the timer restarts. So if your officers are active with writing tickets it's not going to auto sync until they leave the unit idle for the entire 15 minutes. The idle time frame can be modified in the system settings.
- You can select various time intervals or disable autoisync all together.
Note: It would be a good practice to return to the main menu and allow a sync or force a manual sync before logging out for the day at the end of your shift.
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