Training Agenda (Admin Side)

User Management

1. Quick registration (https://wiki.ops-com.com/x/GACe)
2. User search (https://wiki.ops-com.com/x/IIG7)
   1. How to edit a profile (https://wiki.ops-com.com/x/VIHC)
      1. Basic information required (user type – admin can override/edit this field, username and email address; mailing address if hang tags are being mailed out)
      2. Check box at top of screen for “Allow user to login and mark account as active”
3. How to add/delete user types that appear on the user side and type of information to be filled in by each user type (Admin Options, User Types)
4. How to sell lockers (https://wiki.ops-com.com/x/hoHC)
5. How to set up vehicles (https://wiki.ops-com.com/x/EgDL)
   1. Add/remove DNTT (Do Not Ticket or Tow) (https://wiki.ops-com.com/x/EgDL)
6. How to sell parking permits (https://wiki.ops-com.com/x/HgDL)
7. How to make payments (https://wiki.ops-com.com/x/BADL)
   1. Types of Reimbursements (https://wiki.ops-com.com/x/UYDQ)
   2. Cancel transactions (https://wiki.ops-com.com/x/b4DQ)
   3. Refunds (https://wiki.ops-com.com/x/XIDQ)
   4. Adjustments (https://wiki.ops-com.com/x/fIDQ)
8. How to see the history (https://wiki.ops-com.com/x/RIDQ)
   1. Complete history (https://wiki.ops-com.com/x/V4DQ)
9. How to see contact history (incidents only)
10. Email users (https://wiki.ops-com.com/x/UwCe)
11. How to create custom forms (https://wiki.ops-com.com/x/_4DQ)

Lockers

1. How to allocate lockers (https://wiki.ops-com.com/x/XgCe)
2. How to do locker building area admin (https://wiki.ops-com.com/x/fwCe)
3. How to manage locker allocations (Allocations button)
4. How to manage active locker allocations (Allocations button)
5. Highlight reports

Permit Management

1. How to do permit allocate (https://wiki.ops-com.com/x/oACe)
2. How to do pricing and lot admin (https://wiki.ops-com.com/x/rQCe)
3. How to manage permit allocations (Allocations button)
4. How to manage active permit allocations (Allocations button)
5. How to do lot zones
6. Hang tag printing
7. Access Cards/Barcodes (if required)
8. Highlight reports

Violations

1. How to do violation entry
2. How to do offenses admin (https://wiki.ops-com.com/x/wwCe)
3. How to manage appeals (https://wiki.ops-com.com/x/zgCe)
4. Highlight reports

Incidents

1. How to use dispatch (https://wiki.ops-com.com/x/x4C7)
2. How to do incident entry (https://wiki.ops-com.com/x/x4C7)
3. Highlight reports

Payments

1. Highlight reports

System Config

1. Edit admin users
2. System settings
3. System messages
4. Home page messages
5. Temp Permit Text

Admin Options

1. User profile (Edit user types and departments)
2. Vehicles (Manage color, make, model, etc.)
3. Permits (Edit common lots and permit states)
4. Violations (Manage location admin, sub location admin and offenses admin)
5. Incidents (Manage categories, flags, etc.)
6. Dispatch (Manage categories and sources)
7. Highlight dashboard

Link to OPS-COM User Manual (https://wiki.ops-com.com/x/LgGV)