We would need to set this up on the clients system to work before creating an SFTP account.
SFTP accounts must be created in order to upload the .CSV files.
The user import takes about a minute to work
There are some system settings required for this to work (See article). This is only set up for Palm Beach and JCU currently and we would need to set it up for anyone who wants this.
If the System Setting for Failed Import Emails is not set or the email template for Failed Import Notification CSV Import Failed Records is missing, then any errors on imports will not notify the admin.

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