Support Agent Notes

If a violation is Reduced for the full amount by means of appeal leaving it at $0.00, then it will still appear on this report. The solution for this, is to ensure that they are using the Cancel function instead of reducing it since that is not what the reduced function is intended for. Projects2cd5be47-4b47-371a-a141-44aeb050c749OC-6639

Projects2cd5be47-4b47-371a-a141-44aeb050c749OC-6660 - Known issue that Invoices will not work with the Banner report. May not be addressed until 2022.

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