Editing Incidents
When do we use this?
There are a number of options available to you when editing incidents. Note, you may not have access to all options if your permissions are not set.
- From the Incident Information page, select the 'Edit Incident' button
- Enter or change any new information, then select 'Update Incident Details'
- Select 'View Incident' to return to the Incident Information page
- There are other options listed down the side bar. An explanation for each button is below:
Close Incident - Select this button to toggle the incident between Closed and Open.
Edit Incident - Select this button to toggle between viewing and editing the incident.
Distribute Incident - Select this button to create a distribution report. This locks the incident from being edited.
Email Incident - Select this button to generate an email about the incident.
Download Incident - Select this button to download a PDF copy of the incident. This locks the incident from being further edited.
Toggle Read Status - Select this button to toggle the read status from 'unread' to 'read' or 'read' to 'unread'