Troubleshooting Printer Issues (Make sure we gather as much information on the initial response so we can take our information and troubleshoot it without going back with tons of questions)

Ensure that the printer can print out of the Zebra utility application. If the printer is not working with another piece of software than it is likely not going to work with our own.
Test the Zebra printers we have on site to ensure that the software is working properly before further troubleshooting. We want to be sure we know its working before asking other questions
Make sure that the printers Bluetooth name and drivers are selected properly in the OPSCOM app settings. Sometimes a Print Failure message will appear with an |S| (Star Micronics) or |Z| (Zebra) and we need to ensure they are referencing the right printer. For example, if they are printing with Zebra, they would need to go into settings, select the Star driver, exit settings, come back into the settings, select Zebra, and exit settings again. Example: Projects2cd5be47-4b47-371a-a141-44aeb050c749OPSCOM-611
We can have the users try another tablet with the printer if it isn't working to ensure it is related to the printer and not the tablet
Understand what it is that the user is trying to print, and figure out if this is a general issue or related to a specific type of violation or print. (Warning? Person Violation? Regular Violation?)

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