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What can you expect with OPS-COM Training?

OperationsCommander is a system with many modules. You will be trained based on which modules you have purchased, however, there are some modules that are core OPS-COM; for example, User Management, Payments, System Admin and Configuration.  If this is a new installation, your Account Exectuitve will be in touch right after your Preview site is setup to start the discussions about setting up OperationsCommander.

Module 1 - OPS-COM System Setup

System Config

  1. Determining your Roles and Permissions

    OPS-COM allows System Owners and Administrators the ability to setup roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.

    For a quick overview video, CLICK HERE.  Refer to this wiki article for more information

  2. Creating Administrator Accounts

    When the system is setup for the first time there will only be one Administrator. The OPS-COM team will have set it up and provided the login details to you. To get your other users in the system you will need to follow the steps in this wiki article.  It is also important to know how to Properly Disable an Admin Account

  3. Ticket Types 
  4. Offence Types
  5. System messages
  6. Home page messages
  7. Temp Permit Text


Admin Options

  1. User profile (Edit user types and departments)
  2. Vehicles (Manage color, make, model, etc.)
  3. Permits (Edit common lots and permit states)
  4. Violations (Manage location admin, sub location admin and offenses admin)
  5. Incidents (Manage categories, flags, etc.)
  6. Dispatch (Manage categories and sources)
  7. Highlight dashboard

Module 2 - User Management

All User Profile information is managed in this module. You will go here to Add, Edit and Search for Users. You can also buy Lockers, Permits and pay for violations through the User Profile. There is a complete history for each users and also some bulk email filters that allow you to reach out to your users at your conveninence.

  1. Quick registration - This is the area that you will need when adding a User to the system. Admins can manually add users or Users can be asked to log into the User Portal to create and manage their account.
  2. User search
    1. How to edit a profile | Edit Lockers Tab | Edit Vehicles Tab | Edit Parking Tab | Payments Tab | History Tab | Complete History Tab |
      1. Basic information required (user type – admin can override/edit this field, username and email address; mailing address if hang tags are being mailed out)
      2. Check box at top of screen for “Allow user to login and mark account as active”
  3. How to Merge Users
  4. Emailing Users
  5. How to add/delete user types that appear on the user side and type of information to be filled in by each user type (Admin Options, User Types)
  6. How to sell lockers
  7. How to set up vehicles
    1. Add/remove DNTT (Do Not Ticket or Tow)
  8. How to sell parking permits
  9. How to make payments
    1. Types of Reimbursements
    2. Cancel transactions
    3. Refunds
    4. Adjustments
  10. How to see the history
    1. Complete history
  11. How to see contact history (incidents only)
  12. How to create custom forms
  13. Highlight Reports

 

Module 3 - Lockers | Locker Troubleshooting

  1. How to allocate lockers
  2. How to do locker building area admin
  3. How to manage locker allocations (Allocations button) | Allocate (Lockers) | Single Allocate (Lockers)  | Midnight List (Lockers)
  4. How to manage active locker allocations (Allocations button)
  5. Highlight reports

Module 4 - Permit Management

  1. How to do permit allocate
  2. How to do pricing and lot admin
  3. How to manage permit allocations (Allocations button) | Allocate Permits | Single Allocate
  4. How to manage active permit allocations (Allocations button) | Permit Rollovers
  5. How to do lot zones 
  6. Hang tag printing 
  7. Access Cards/Barcodes (if required)
  8. Highlight reports

 

Module 5 - Text2ParkMe (we need admin side wiki for T2P) 

  1. Text2ParkMe 
  2. Extend Permit 
  3. Updating your Payment Information on the user side
    1. For Reference: /wiki/spaces/PA/pages/3146734

 

Module 6 - Violations

  1. How to do a Manual Violation Entry by Administrator
  2. How to do offenses admin
  3. How to manage appeals
  4. Highlight reports


Related: Sample Ticket/Warning with Explanations

 

Module 7 - Incidents

  1. How to use dispatch
  2. How to do incident entry
  3. Highlight reports

 

Module 8 - Payments

  1. Payments & Transaction Flow
  2. Payment Processing Models
  3. Highlight reports



 

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