Training Agenda (Admin Side)

User Management

1. Quick registration
2. User search
   1. How to edit a profile 
      1. Basic information required (user type – admin can override/edit this field, username and email address; mailing address if hang tags are being mailed out)
      2. Check box at top of screen for “Allow user to login and mark account as active”
3. How to Merge Users 
4. Emailing Users 
5. How to add/delete user types that appear on the user side and type of information to be filled in by each user type (Admin Options, User Types)
6. How to sell lockers (https://wiki.ops-com.com/x/hoHC) https://wiki.tomahawk.ca/x/hoHC
7. How to set up vehicles (https://wiki.ops-com.com/x/EgDL)
   1. Add/remove DNTT (Do Not Ticket or Tow) (https://wiki.ops-com.com/x/EgDL)
8. How to sell parking permits (https://wiki.ops-com.com/x/HgDL)
9. How to make payments (https://wiki.ops-com.com/x/BADL)
   1. Types of Reimbursements (https://wiki.ops-com.com/x/UYDQ)
   2. Cancel transactions (https://wiki.ops-com.com/x/b4DQ)
   3. Refunds (https://wiki.ops-com.com/x/XIDQ)
   4. Adjustments (https://wiki.ops-com.com/x/fIDQ)
10. How to see the history (https://wiki.ops-com.com/x/RIDQ)
    1. Complete history (https://wiki.ops-com.com/x/V4DQ)
11. How to see contact history (incidents only)
12. How to create custom forms (https://wiki.ops-com.com/x/_4DQ)

Lockers | Locker Troubleshooting

1. How to allocate lockers (https://wiki.ops-com.com/x/XgCe)
2. How to do locker building area admin (https://wiki.ops-com.com/x/fwCe)
3. How to manage locker allocations (Allocations button) | Allocate (Lockers) | Single Allocate (Lockers)  | Midnight List (Lockers)
4. How to manage active locker allocations (Allocations button)
5. Highlight reports

Permit Management

1. How to do permit allocate (https://wiki.ops-com.com/x/oACe)
2. How to do pricing and lot admin (https://wiki.ops-com.com/x/rQCe)
3. How to manage permit allocations (Allocations button) | Allocate Permits | Single Allocate
4. How to manage active permit allocations (Allocations button) | Permit Rollovers
5. How to do lot zones | Creating Lot Zones
6. Hang tag printing | Hang Tag Printing
7. Access Cards/Barcodes (if required)
8. Highlight reports

Text2ParkMe (we need admin side wiki for T2P) 

1. Text2ParkMe | Text2ParkMe
2. Extend Permit | Text2ParkMe - Extend Permit
3. Updating your Payment Information on the user side | Update your Payment Information for Text2ParkMe
   1. For Reference: /wiki/spaces/PA/pages/3146734

Violations

1. How to do violation entry  Manual Violation Entry by Administrator
2. How to do offenses admin (https://wiki.ops-com.com/x/wwCe)
3. How to manage appeals (https://wiki.ops-com.com/x/zgCe)
4. Highlight reports
   Related: Sample Ticket/Warning with Explanations

Incidents

1. How to use dispatch (https://wiki.ops-com.com/x/x4C7)
2. How to do incident entry (https://wiki.ops-com.com/x/x4C7)
3. Highlight reports

Payments

1. Highlight reports

System Config

1. Edit admin users | Setting Up Roles & Permissions (needs work)
2. System settings
3. Ticket Types | Managing Ticket Types
4. Offence Types | Managing Ticket Offence Items
5. System messages
6. Home page messages
7. Temp Permit Text

Admin Options

1. User profile (Edit user types and departments)
2. Vehicles (Manage color, make, model, etc.)
3. Permits (Edit common lots and permit states)
4. Violations (Manage location admin, sub location admin and offenses admin)
5. Incidents (Manage categories, flags, etc.)
6. Dispatch (Manage categories and sources)
7. Highlight dashboard

Link to OPS-COM User Manual (https://wiki.ops-com.com/x/LgGV)