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You will find many links to wiki articles in this document. If there any questions or concerns while you are stepping through a wiki article, please contact support for assistance.
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Module 1 - OPS-COM System Setup
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It is important that you setup your final configurations on your production system. The preview system is for testing and the information created here is temporary.
System Config
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Determining your Roles and Permissions
OPS-COM allows System Owners and Administrators the ability to setup roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.
For a quick overview video, CLICK HERE. Refer to this wiki article for more information
Creating Administrator Accounts
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Setting up Your User Types and Profile Info
Your Account Executive will help you determine what user types may be useful for you to setup and what the rules appropriate to those users may be. For example, you may want to allow Full-Time Students to park in different lots than Part-Time students. User Types will lay the groundwork for you to do this. Once you have decided what types you will be using, you can use this wiki article to set them up.
You will also need to decide what information you will require when a new user creates a profile on your system. Refer to this wiki article for setup information.
Setting up the Admin Options
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Setting up ViolationAdmin Options
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Setting up ParkAdmin Options
A powerful aspect of OPS-COM is the ability to setup Virtual Parking lots and segregate them into Lot Groups and Zones. You will also have to give consideration to the types of permits and the rules for each permit type that you would like to use. For example, you may want to allow for permits that are sold daily or monthly. For more information, review the information in this section of the wiki.
Setting up your Handhelds and Printers
Refer to these wiki articles to setup and pair your printers.
It is beneficial to work through the Android Handheld Wiki to make the training more meaningful for you. In particular it is important to familiarize your self with the Best Practices for OPS-COM Android wiki article.
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System Settings Customization
For more information about System Settings and what each one means, refer to this wiki article.
Email Template Setup
Email Templates that are created for communications with your clients are stored in this area in OPS-COM. Currently, you can edit the look and feel. In the future, you will be able to setup your own email templates. For more information about editing Email Templates, refer to this wiki article.
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Setting up the Communication/Landing Page for Admins
When initially logging onto OperationsCommander as an administrator, the first landing page you are presented with has a message window that can be edited to suit your specific needs. General information can be placed here. Many ops-com users place schedule information on this landing page as well. For more information refer to this wiki article.
Module 2 - User Management
Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also buy Lockers and Permits and pay for Violations through the User Profile. Merge tools and bulk email filters that allow you to reach out to your users are also available in this module.
Quick registration
This is the area that you will need when adding a User to the system. Admins can manually add users or Users can be asked to log into the User Portal to create and manage their account. When using this registration form, you will be able to assign the appropriate user type and input all other relevant information. This wiki article covers the Admin registering new users. For information about User Registration through the User Portal refer to this wiki article.
Working with Existing Users
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Merging Users and Vehicles
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- Person created profile in error
- Person gets married and changes their name.
- Person Profile does not match Admin created profile.
The Merge Vehicles option is used to combine two vehicles into one. It can also be used when a Vehicle has outstanding violations and a User has added the vehicle (with violations) to their account. This will associate the vehicle to the User and bring along all the violation history to the User. For more information about why vehicle duplicates occur. Read this wiki article.
Using Bulk Email to Communicate with Users
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Using the Forms Module
If you have purchased the Forms module you can use it to allow users to communicate with the organization about special requests. Some examples of forms used by organizations include;
University move in/move out
Special Parking Requests
Administrators have the ability to create custom forms to request the information they need. Refer to these wiki articles for more information.
Module 3 - Lockers | Locker Troubleshooting
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Module 4 - Permit Management
- How to do permit allocate
- How to do pricing and lot admin
- How to manage permit allocations (Allocations button) | Allocate Permits | Single Allocate
- How to manage active permit allocations (Allocations button) | Permit Rollovers
- How to do lot zones
- Hang tag printing
- Access Cards/Barcodes (if required)
- Highlight reports
Module 5 - Text2ParkMe (we need admin side wiki for T2P)
- Text2ParkMe
- Extend Permit
- Updating your Payment Information on the user side
- For Reference: /wiki/spaces/PA/pages/3146734
Module 6 - Violations
- How to do a Manual Violation Entry by Administrator
- How to do offenses admin
- How to manage appeals
- Highlight reports
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Module 7 - Incidents
Module 8 - Payments
Setting up the Communication/Landing Page for Admins
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| Child pages (Children Display) | ||
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Training Handout is located here:
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