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Module 1 - OPS-COM System Setup
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It is important that you setup your final configurations on your production system. The preview system is for testing and the information created here is temporary.
System Config
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Determining your Roles and Permissions
OPS-COM allows System Owners and Administrators the ability to setup roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.
For a quick overview video, CLICK HERE. Refer to this wiki article for more information
Creating Administrator Accounts
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Module 4 - Permit Management
- How to do permit allocate
- How to do pricing and lot admin
- How to manage permit allocations (Allocations button) | Allocate Permits | Single Allocate
- How to manage active permit allocations (Allocations button) | Permit Rollovers
- How to do lot zones
- Hang tag printing
- Access Cards/Barcodes (if required)
- Highlight reports
Module 5 - Text2ParkMe (we need admin side wiki for T2P)
- Text2ParkMe
- Extend Permit
- Updating your Payment Information on the user side
- For Reference: /wiki/spaces/PA/pages/3146734
Module 6 - Violations
- How to do a Manual Violation Entry by Administrator
- How to do offenses admin
- How to manage appeals
- Highlight reports
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Module 7 - Incidents
Module 8 - Payments
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Setting up Your User Types and Profile Info
Your Account Executive will help you determine what user types may be useful for you to setup and what the rules appropriate to those users may be. For example, you may want to allow Full-Time Students to park in different lots than Part-Time students. User Types will lay the groundwork for you to do this. Once you have decided what types you will be using, you can use this wiki article to set them up.
You will also need to decide what information you will require when a new user creates a profile on your system. Refer to this wiki article for setup information.
Setting up the Admin Options
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Setting up ViolationAdmin Options
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Setting up ParkAdmin Options
A powerful aspect of OPS-COM is the ability to setup Virtual Parking lots and segregate them into Lot Groups and Zones. You will also have to give consideration to the types of permits and the rules for each permit type that you would like to use. For example, you may want to allow for permits that are sold daily or monthly. For more information, review the information in this section of the wiki.
Setting up your Handhelds and Printers
Refer to these wiki articles to setup and pair your printers.
It is beneficial to work through the Android Handheld Wiki to make the training more meaningful for you. In particular it is important to familiarize your self with the Best Practices for OPS-COM Android wiki article.
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System Settings Customization
For more information about System Settings and what each one means, refer to this wiki article.
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Email Template Setup
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Module 2 - User Management
All User Profile information is managed in this module. You will go here to Add, Edit and Search for Users. You can also buy Lockers, Permits and pay for violations through the User Profile. There is a complete history for each users and also some bulk email filters that allow you to reach out to your users at your conveninence.
- Quick registration - This is the area that you will need when adding a User to the system. Admins can manually add users or Users can be asked to log into the User Portal to create and manage their account.
- User search
- How to edit a profile | Edit Lockers Tab | Edit Vehicles Tab | Edit Parking Tab | Payments Tab | History Tab | Complete History Tab |
- Basic information required (user type – admin can override/edit this field, username and email address; mailing address if hang tags are being mailed out)
- Check box at top of screen for “Allow user to login and mark account as active”
- How to edit a profile | Edit Lockers Tab | Edit Vehicles Tab | Edit Parking Tab | Payments Tab | History Tab | Complete History Tab |
- How to Merge Users
- Emailing Users
- How to add/delete user types that appear on the user side and type of information to be filled in by each user type (Admin Options, User Types)
- How to sell lockers
- How to set up vehicles
- Add/remove DNTT (Do Not Ticket or Tow)
- How to sell parking permits
- How to make payments
- How to see the history
- How to see contact history (incidents only)
- How to create custom forms
- Highlight Reports
Module 3 - Lockers | Locker Troubleshooting
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| Child pages (Children Display) | ||
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Training Handout is located here:
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