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You will be assigned a Project Manager from the OPS-COM team once a signed contract is returned. The Project Managers Manager's job is to manage the technical deployment of the OPS-COM solution, coordinate the training and setup, and ensure all custom pieces are developed according to the agreed upon client scope.
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Trainer and Support Liaison
The If included with your install, a Trainer will be responsible for explaining how the system works, answering your questions and introducing you to the support process and procedures that you will need after Go Live. Some support levels only have access to the wiki or the training resources.
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Every new client must have a Project Manager that works for your organization. This person must understand your business processes and be familiar with your implementation goals. This is often the Parking Manager. This person will assemble the rest of the team that should consist of the following contacts:
- IT Contact - Person in charge of SSO integration or other system integrations
- Hardware Contact - Person in charge of the Handhelds, Printers and Cameras, if applicable
- Financial Contact - Person in charge of gathering the Hosted Payment details
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After sign off of the contract, you will be setup set up in our billing system and you will receive a client welcome email with your account details.
We will need the following information from you:
- Accounts Payable contact with an email address and telephone number
- Main Project Contact, address, email, and telephone number
- Names and email addresses for the IT Contact, Hardware Contact and Financial Contact
- Purchase Order number, if available
Communication of Security Information
The IT organization for our clients often have questions about how we handle your data, secure our system and ensure the safety of your data. Please feel free to share the OPSthe OPS-COM Security White Paper with Paper with anyone who requires it.
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You will be directed to email many things directly to support@ops-com.com over over the course of your roll out. You can also launch an a support ticket from inside the software at any time if you need help or have questions. Refer to this wiki article for more information about our support team.