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Setup of OPS-COM Preview and Production Spaces
Production and Preview spaces are generally available to you within 2 weeks of contract sign off. Your OPS-COM domain will be agreed upon during setup. An example of this domain may be yourdomain.ops-com.com. Please note, www. is not required as part of the domain name.
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This is generally the part where the second billing occurs for the Preview/Production Go Live. An invoice will be sent for the second milestone payment, if it is set up this way in your contract.
Admin and Client Domains
There are two aspects of the OPS-COM system; the Admin Portal and the End-User interface. We refer to them as the Admin and User Portals. After setup, you will be able to access your OperationsCommander Admin console at yourdomain.ops-com.com/admin and your clients can access OPS-COM at yourdomain.ops-com.com.
You will need to reference the URL for the User Portal on your tickets and any communications you have with your clients. This site can be branded as yours with your company logo and colors. The design of the system is up to you and the expertise of your staff. Please note, www. should not be communicated as part of the domain name.
Determining Access to OPS-COM
There are two components to this process, you must determine your roles and permissions and then you must add Administrators and assign Roles to them.
Determining your Roles and Permissions
OPS-COM allows System Owners and Administrators the ability to set up roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.
For a quick overview video, CLICK HERE. Refer to this wiki article for more information.
Creating Administrator Accounts
When the system is set up for the first time there will only be one Administrator. The OPS-COM team will have set it up and provided the login details to you. To get your other users in the system you will need to follow the steps in this wiki article.
Setting up a Landing Page for your Administrators
When you sign in to OPS-COM initially, you are presented with a landing page. This message is referred to as the Admin Dashboard. This landing page can be modified or edited to allow organizations to display important information to System Administrators and staff.
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- Pricing Information
- Contact Information
- Scheduling Information
- Organizational Information
- Legal Notices
- General Information
OPS-COM Wiki and Training
The OperationsCommander parking and security wiki is a growing wealth of information about using our software and how to apply best practices in a busy security office. Before you schedule training, it would be very helpful to review the wiki. To assist with your transition to an improved operational model or to see how parking management can be made easy, we have organized this wiki into Training Modules that users can go through at their own pace. The Training Agenda is available here. Contact your Training Coordinator by emailing support@ops-com.com if you have any questions.