...
It takes a village to get a successful deployment that meets your needs, covers all your business processes and ultimately gets deployed to your users. For this, you will need a team to support your efforts. Both the OPS-COM team and your organization must bring critical players to the table to ensure success.
| Anchor | ||||
|---|---|---|---|---|
|
Responsibilities of the OPS-COM Team During Rollout
...
The Trainer will be responsible for explaining how the system works, answering your questions and introducing you to the support process and procedures that you will need after Go Live.
| Anchor | ||||
|---|---|---|---|---|
|
Every new client must have a Project Manager that works for your organization. This person must understand your business processes and be familiar with your implementation goals. This is often the Parking Manager. This person will assemble the rest of the team that should consist of the following contacts:
...
The IT organization for our clients often have questions about how we handle your data, secure our system and ensure the safety of your data. Please feel free to share the OPS-COM Security White Paper with anyone who requires it.
| Anchor | ||||
|---|---|---|---|---|
|
You will be directed to email many things directly to support@ops-com.com over the course of your roll out. You can also launch an support ticket from inside the software at any time if you need help or have questions. Refer to this wiki article for more information about our support team.