...
You will be assigned a Project Manager from the OPS-COM team once a signed contract is returned. The Project Managers job is to manage the technical deployment of the OPS-COM solution, coordinate the training and setup, and ensure all custom pieces are developed according to the agreed upon client scope.
Account ExecutiveSetup and Configuration Specialist
You will also be assigned an Account Executive. The job of the Account Executive a Setup and Configuration Specialist. Their job will be to gather information on your current business processes and advise on how to transition them to OPS-COM. They will also advise you on the best practices of system setup and help you understand what other clients have done to resolve any issues that came up during deployment. The Account Executive You will continue to be a liaison to long after deployment and can advise you on how other products in the suite may improve your organization. given a document with a series of questions about your business. This must be filled out before we proceed with the setup and configuration.
An example of this document can be found here - https://docs.google.com/spreadsheets/d/e/2PACX-1vRjrN_-0ThpJqtLZ2iGRjvRgd4_fNymqY5dRBxyhJOx_JDu6FUNzdzayQPXa50CJkHOkzL1oVdd6H_o/pubhtml?gid=0&single=true
Trainer and Support Liaison
...