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Responsibilities of the OPS-COM Team during Rollout
Overall Project Manager - Shannon Jones
You will be assigned a Project Manager from the OPS-COM team. The Project Managers job is to manage the technical deployment of the OPS-COM solution, coordinate the training and setup, and ensure all custom pieces are developed according to the agreed upon client scope.
Account Executive - James Bell
You will also be assigned an Account Executive and a Trainer. The job of the Account Executive will be to gather information on your current business processes and advise on how to transition them to OPS-COM. They will also advise you on the best practices of system setup and help you understand what other clients have done to resolve any issues that came up during deployment. The Account Executive will continue to be a liaison to long after deployment and can advise you on how other products in the suite may improve your organization.
Trainer and Support Liason - John GriffithsLiason
The Trainer will be responsible for explaining how the system works, answering your questions and introducing you to the support process and procedures that you will need after Go Live.
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If you cannot provide a project manager one will be provided by the OPS-COM team for a fee. Our teams will work together to come up with a plan that covers all aspects of OPS-COM deployment outlined below. Your Project Manager must have time to devote to the Rollout and must complete the Rollout documentation (homework 
) before training and setup sessions are booked.