Welcome to the OperationsCommander (OPS-COM) family! We are glad to have you. There is a lot to consider when you bring a new system online. This is an investment in your future that will ultimately save your organization time and money. This guide will outline the setups and information required to make this a successful smooth deployment. Below you will find all the information you need to get started with OPS-COM.
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After contract sign off, your Account Executive will email you a file with several key questions about your current business processes. You will be asked about your Parking and Enforcement environments, staff levels, user types etc. Any information we know about your setup will already be filled in. The setup call cannot be scheduled until these answers are made available to your Account Executive. An example of the file is attached below. It is called SetupHomework.docx.
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Section 5 - Hosted Payment & Gateway Setup Information
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Input your Offences
OffenceAdmin allows Administrators to add, remove and edit the offences that are used to issue Violations. Fine amounts are set and the discount for each offence is administered here. You must populate your Ticket Type groups and your corresponding offenses. For information about this refer to this wiki article.
System Messaging Setup
Your Account Executive will guide you through setting up the various system messaging in OPS-COM. For now, download the document below and use the sample information to create your own messaging. If you have the messaging ready it will be a simple cut and paste to update the OPS-COM Message settings.
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Setting up Invoice Templates
OPS-COM will allow you to prepare/send invoices for permit purchases. The Invoicing feature is used to simplify the monthly billing/invoicing process for bulk payment of permit purchases. For more information about setting up your Invoice Template refer to this wiki article.
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