What can you expect with OPS-COM Training?
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Determining your Roles and Permissions
OPS-COM allows System Owners and Administrators the ability to setup roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.
For a quick overview video, CLICK HERE. Refer to this wiki article for more information
Creating Administrator Accounts
When the system is setup for the first time there will only be one Administrator. The OPS-COM team will have set it up and provided the login details to you. To manage your Admin Accounts you must refer to this wiki article.
Setting up Your User Types and Profile Info
Your Account Executive will help you determine what user types may be useful for you to setup and what the rules appropriate to those users may be. For example, you may want to allow Full-Time Students to park in different lots than Part-Time students. User Types will lay the groundwork for you to do this. Once you have decided what types you will be using, you can use this wiki article to set them up.
You will also need to decide what information you will require when a new user creates a profile on your system. Refer to this wiki article for setup information.
Setting up the Admin Options
Many of the Admin Options control your picklists for different options. You can refer to this Wiki article for more information.Setting up ViolationAdmin Options
If you have purchased ViolationAdmin then you will need to setup your Ticket Types. Ticket Types are used to distinguish what type of Violation/ticket is being issued. Refer to this wiki article for more information. You will also need to setup your Offence Types. Fine amounts are set and the discount for each offence is administered here. Refer to this wiki article for more information.Setting up ParkAdmin Options
A powerful aspect of OPS-COM is the ability to setup Virtual Parking lots and segregate them into Lot Groups and Zones. You will also have to give consideration to the types of permits and the rules for each permit type that you would like to use. For example, you may want to allow for permits that are sold daily or monthly. For more information, review the information in this section of the wiki.
Setting up your Handhelds and Printers
Refer to these wiki articles to setup and pair your printers.
It is beneficial to work through the Android Handheld Wiki to make the training more meaningful for you. In particular it is important to familiarize your self with the Best Practices for OPS-COM Android wiki article.
System Settings
CustomizationCustomization
For more information about System Settings and what each one means, refer to this wiki article.
Email Template Setup
Email Templates that are created for communications with your clients are stored in this area in OPS-COM. Currently, you can edit the look and feel. In the future, you will be able to setup your own email templates. For more information about editing Email Templates, refer to this wiki article.
Setting up the Communication/Landing Page for Admins
When initially logging onto OperationsCommander as an administrator, the first landing page you are presented with has a message window that can be edited to suit your specific needs. General information can be placed here. Many ops-com users place schedule information on this landing page as well. For more information refer to this wiki article.
Module 2 - User Management
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Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also buy Lockers
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and Permits and pay for
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Violations through the User Profile.
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Merge tools and bulk email filters that allow you to reach out to your users
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are also available in this module.
Quick
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registration
This is the area that you will need when adding a User to the system. Admins can manually add users or Users can be asked to log into the User Portal to create and manage their account.
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- How to edit a profile | Edit Lockers Tab | Edit Vehicles Tab | Edit Parking Tab | Payments Tab | History Tab | Complete History Tab |
- Basic information required (user type – admin can override/edit this field, username and email address; mailing address if hang tags are being mailed out)
- Check box at top of screen for “Allow user to login and mark account as active”
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When using this registration form, you will be able to assign the appropriate user type and input all other relevant information. This wiki article covers the Admin registering new users. For information about User Registration through the User Portal refer to this wiki article.
Working with Existing Users
You must search for Users before you can work with them. Once you have found a user you want to work with you click on their username in the search results. This will bring you to the user profile landing page. This is a quick reference dashboard of the user's profile information and current user history. For a complete article about this page and what you can expect, refer to this wiki article.From the User Profile Landing Page you can: Edit a user profile View and edit associated vehicles - This allows administrators to add, edit and remove vehicles associated to a user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow)
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information to a vehicle. View outstanding Violations View active Permits View the Active Address
You will notice many tabs across the top of the screen. These are used to manage all aspects of the User Profile. From this page you can:Manage Lockers for that User - You can purchase lockers for a particular user on this tab. Purchase parking permits for that user. This includes temporary permits and access cards. You can also sell prorated permits here. Manage Payments - The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. We will look indepth on adjustments and payments in module 8. View User History - view/edit all transactions and adjustments (locker reservations/rentals, permit reservations/payments, violations/payments, appeals/payments, DNTT records and email records) on a user's account. You can also view the complete History of a user which is a system log of user transactions. If you have the IncidentAdmin module you will also be able to view/edit any incident history associated with a user. Merging Users and Vehicles
The Merge Users option is used to combine two profiles for the same person into one user profile. You may require this function if:- Person created profile in error
- Person gets married and changes their name.
- Person Profile does not match Admin created profile.
The Merge Vehicles option is used to combine two vehicles into one. It can also be used when a Vehicle has outstanding violations and a User has added the vehicle (with violations) to their account. This will associate the vehicle to the User and bring along all the violation history to the User. For more information about why vehicle duplicates occur. Read this wiki article.
Using Bulk Email to Communicate with Users
If you would like to target your email to a specific group, there are many options available in the More... menu. You can also export the 'Consented Report' to allow you to see all users that have given you consent to contact them by email.Using the Forms Module
If you have purchased the Forms module you can use it to allow users to communicate with the organization about special requests. Some examples of forms used by organizations include;
University move in/move out
Special Parking Requests
Administrators have the ability to create custom forms to request the information they need. Refer to these wiki articles for more information.
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Module 3 - Lockers | Locker Troubleshooting
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Setting up the Communication/Landing Page for Admins
When initially logging onto OperationsCommander as an administrator, the first landing page you are presented with has a message window that can be edited to suit your specific needs. General information can be placed here. Many ops-com users place schedule information on this landing page as well. For more information refer to this wiki article.