What can you expect with OPS-COM Training?
OperationsCommander is is a system with many modules designed to may your Parking and Security organization more efficient and effective. You will be trained based on which modules you have purchased, however, there are some modules that are core OPS-COM; for example, User Management, Payments, System Admin and Configuration. If this is a new installation, your Account Exectuitve Executive will be in touch right after your Preview site is setup to start the discussions about setting up OperationsCommander. For a complete walk through of the New Client Orientation and Rollout tasks refer to this wiki article.
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Module 1 - OPS-COM System Setup
There are a number of items on the New Client Orientation and Rollout tasks checklist that you should read through before proceeding. Please review sections 1 - 3.
It is important that you setup your final configurations on your production system. The preview system is for testing and the information created here is temporary.
System Config
Determining your Roles and Permissions
OPS-COM allows System Owners and Administrators the ability to setup roles that will restrict access to information and features in OPS-COM. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you may wish to create a role for Patrol Officer. You will set the permissions for this role and assign users the role of Patrol Officer when you would like to grant them permissions that match that job. Users can be assigned multiple roles.
For a quick overview video, CLICK HERE. Refer to this wiki article for more information
Creating Administrator Accounts
When the system is setup for the first time there will only be one Administrator. The OPS-COM team will have set it up and provided the login details to you. To get your other users in the system you will need to follow the steps in this wiki article. It is also important to know how to Properly Disable an Admin Account
- Ticket Types
- Offence Types
- System messages
- Home page messages
- Temp Permit Text
Admin Options
- User profile (Edit user types and departments)
- Vehicles (Manage color, make, model, etc.)
- Permits (Edit common lots and permit states)
- Violations (Manage location admin, sub location admin and offenses admin)
- Incidents (Manage categories, flags, etc.)
- Dispatch (Manage categories and sources)
- Highlight dashboard
Setting up Your User Types and Profile Info
Your Account Executive will help you determine what user types may be useful for you to setup and what the rules appropriate to those users may be. For example, you may want to allow Full-Time Students to park in different lots than Part-Time students. User Types will lay the groundwork for you to do this. Once you have decided what types you will be using, you can use this wiki article to set them up.
You will also need to decide what information you will require when a new user creates a profile on your system. Refer to this wiki article for setup information.
Setting up the Admin Options
Many of the Admin Options control your picklists for different options. You can refer to this Wiki article for more information.Setting up ViolationAdmin Options
If you have purchased ViolationAdmin then you will need to setup your Ticket Types. Ticket Types are used to distinguish what type of Violation/ticket is being issued. Refer to this wiki article for more information. You will also need to setup your Offence Types. Fine amounts are set and the discount for each offence is administered here. Refer to this wiki article for more information.Setting up ParkAdmin Options
A powerful aspect of OPS-COM is the ability to setup Virtual Parking lots and segregate them into Lot Groups and Zones. You will also have to give consideration to the types of permits and the rules for each permit type that you would like to use. For example, you may want to allow for permits that are sold daily or monthly. For more information, review the information in this section of the wiki.
Setting up your Handhelds and Printers
Refer to these wiki articles to setup and pair your printers.
It is beneficial to work through the Android Handheld Wiki to make the training more meaningful for you. In particular it is important to familiarize your self with the Best Practices for OPS-COM Android wiki article.
System Settings Customization
For more information about System Settings and what each one means, refer to this wiki article.Email Template Setup
Email Templates that are created for communications with your clients are stored in this area in OPS-COM. Currently, you can edit the look and feel. In the future, you will be able to setup your own email templates. For more information about editing Email Templates, refer to this wiki article.
Module 2 - User Management
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