Welcome to the OperationsCommander (OPS-COM) family! We are glad to have you. There is a lot to consider when you bring a new system online. This is an investment in your future that will ultimately save your organization time and money. This guide will outline the setups and information required to make this a successful smooth deployment. Below you will find all the information you need to get started with OPS-COM.
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Section 1 - Assembling the Team
It takes a village to get a successful deployment that meets your needs, covers all your business processes and ultimately gets deployed to your users. For this, you will need a team to support your efforts. Both the OPS-COM team and your organization must bring critical players to the table to ensure success.
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If you cannot provide a project manager one will be provided by the OPS-COM team for a fee. Our teams will work together to come up with a plan that covers all aspects of OPS-COM deployment outlined below. Your Project Manager must have time to devote to the Rollout and must complete the Rollout documentation (homework 
) before training and setup sessions are booked.
Section 2 - After your Contract is Signed
Setup of Customer Account & Billing
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You will be directed to email many things directly to support@ops-com.com over the course of your roll out. You can also launch an support ticket from inside the software at any time if you need help or have questions. Refer to this wiki article for more information about our support team.
Section 3 - Getting Ready to Rollout the System
Setup of OPS-COM Preview and Production Spaces
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- Pricing Information
- Contact Information
- Scheduling Information
- Organizational Information
- Legal Notices
- General Information
Section 4 - Overview of your Business Processes
OPS-COM Wiki and Training
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Section 5 - Hosted Payment & Gateway Setup Information
Hosted Payments is the recommended way to handle most of your payments in the OPS-COM system. With Hosted Payments, the payment processor directly handles the payment method details and provides the end result to the client's service implementation. This provides you an additional layer of security because at no time is the credit card information presented to any other system than the payment processor. This also reduces the amount of data being passed from client software to the payment processor, as only the result of the transaction is communicated to client software.
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Section 6 - Text2ParkMe Configuration
Text2Park allows users to utilize their personal cellphones SMS functionality to purchase parking in the system without the use of any special app. If you have purchased this module, we must set you up with a telephone number that your user's can text to. Please email support to let them know your preferred area code and location for setup.
Section 7 - Setup of OPS-COM Config and Admin Options
There are many options to be setup before you go live with OPS-COM. Your Account Executive will be coordinating the gathering of the following information. Please fill in the worksheets below and email them to support@ops-com.com
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Input your Offences
OffenceAdmin allows Administrators to add, remove and edit the offences that are used to issue Violations. Fine amounts are set and the discount for each offence is administered here. You must populate your Ticket Type groups and your corresponding offenses. For information about this refer to this wiki article.
System Messaging Setup
Your Account Executive will guide you through setting up the various system messaging in OPS-COM. For now, download the document below and use the sample information to create your own messaging. If you have the messaging ready it will be a simple cut and paste to update the OPS-COM Message settings.
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Section 8 - Final Preparations before Go Live
Now that the system is setup and you are familiar with OPS-COM, it is important to do a final review of the User Portal to ensure you are happy with the way it is presented to your customers. You can create a test user on the system and login to have a look around and see what the user experience it like. Make sure you are happy with all messaging that is presented to your clients. If you have questions or concerns, take a screenshot and send it to support@ops-com.com.
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